Terms and Conditions

Terms and Conditions of Stay

  • Valid identification + credit card required.
  • Full pre-payment required on card 48 hours before arrival.
  • All room occupants must be declared on arrival.
  • A strict ‘NO PARTY’ policy. Non-paying guests strictly prohibited.
  • Primary guest must be 18 years or over.
  • Strictly ‘NO SMOKING’ on the premises - (penalty applies).
  • No Pets allowed on the premises. Assistance dogs must be declared on arrival.
  • There is a 1% surcharge on all credit, debit and Eftpos transactions at our facility.

Cancellation Policy

  • For cancellation policy please refer to fine print or special conditions of booking.
  • All cancellation requests must be made directly to booking website or agent.
  • For bookings made directly with the property, free cancellation until 72 hours of day of booking. No refund within 72 hours of arrival./li>

Parking Policy

  • All parking is at owner’s risk (open car park cased on room type selected)

Lost & Found Policy

  • Any items not claimed after 14 days will be disposed.
  • Any items to be returned will require a stamped, self-addressed envelope to be sent to 25 Ocean Parade, Coffs Harbour. NSW. 2450, Australia.